Top Grow Light is an authorized website that is approved by the brands we carry. Rest assured you will get genuine, non-refurbished products with your purchases.
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within 30 days of your purchase date, please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply reach out to us with a link to the same product on our website, or on the other website within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
We are very serious about securing our customers' payments and proud to tell you that our website uses 3D Secure Checkout.
3D Secure is an additional security layer for online credit and debit card transactions. It adds an authentication step for online payments by redirecting our customers to the card issuer’s domain, then back to our store to complete payment.
Also, we follow PCI DSS (Payment Card Industry Data Security Standard) and that means we are compliant with the security standard about card information.
In order to make sure we provide the best support, we have 3 open channels for our customers: Live chat, phone and contact form.
We know every customers have a different preference of communication so we completely respect that and we try our best to accommodate our customers.
Whenever you have questions or concerns, reach out to us anytime because we will be happy to assist you anytime.
We offer FREE shipping in the lower 48 states (applies to AK and HI sometimes) via established couriers like FedEx, UPS, etc.
If you would like the Expedited shipping, reach out to us before your purchase.
After you place an order, please allow us a few business days to process your order and ship out your product(s). When the product(s) are shipped out, you will receive a tracking number via email. And allow 2 to 7 business days for the product(s) to reach you if shipped to a U.S. address. Please note that shipping time varies by brands and the shipping could take longer. Also, due to COVID-19, shipments may take longer than estimated time. We highly recommend you to use a street/residential address, instead of PO boxes. Delivery to PO boxes may not be available.
See here for our Warranty page.