Have a peace of mind that we will work with you to resolve any issues and replace you product(s) or refund your purchase within the terms of this policy.
Please understand that COVID-19 is delaying shipments but rest assured we are trying to get them to you as soon as possible. Thanks for understanding.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item(s) are on backorder or unavailable, we will notify you via e-mail. If your item(s) are available, we will process the charges and submit the order for shipment.
The shipping time varies depending on the brand. You can check the estimated lead time on the product pages. When the products have been shipped out and as soon as the tracking number is available, We will send you tracking information to the e-mail address you provided when checking out. If you do not receive tracking information from us, send us an email at firstname.lastname@example.org and we will be happy to look into it for you.
*Ensure to put the correct shipping address. Top Grow Light is not responsible for unsuccessful deliveries due to incorrect shipping address.
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:
Refunds will be credited to the original payment method and can take up to 2-5 business days to reflect on your credit card statement.
Reach out to us and we will be happy to provide you with a quote so you know how much shipping cost to expect. Contact us.
The customer is responsible for return shipping charges when returning an item(s).
Request return shipping information before returning any merchandise. Contact us before returning any items and items sent back without authorization may not be refundable.
To be eligible for a refund, your item must be: Unused in the original packaging and in the same condition that you received it or in like new condition and free of wear. All parts must be present when returned.
All brands: Only one item may be returnable.
Our return policy depends on the brand of LED grow lights, because the lights are sent back to the supplier/manufacturer, not to us. Therefore, we, and the customer are subject to their policies.
When purchasing your product(s), you agree to the return policies below and the suppliers/manufacturers' return policy/terms/conditions which are listed on their website. For brands not listed below, contact us to confirm the return lengths and restocking fees.
If you receive a defective or incorrect product, let us know right away. We will try to find the best solution for you. Top Grow Light will not pay the return shipping charges for more than one product if the product was sent back and not defective/incorrect. These shipping charges will be subject to the respective brand/companies prices and policy.
A stocking fee (5% to 25%, depending on brand and subject to the manufacturer's policy) may apply if the item is returned. Also the restocking fee may also apply to returned orders that were processed through payments like Sezzle or PayPal.
Returns outside of the return windows will not be refunded. Up to a 20% restocking fee may apply if an order is canceled before it ships. Once shipped, the items become subject to the return policy and restocking fees for that particular brand. Restocking fees and shipping fees will be charged to the customer if items were shipped, even if the customer did not claim the goods on the returned items.
Shipping fees charged to Top Grow Light may not be refundable to the customer.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. And ensure to let us know right away.
Top Grow Light is not responsible for merchandise lost/stolen during or at delivery or damaged in transit. This is the responsibility of the courier. For lost/stolen/damaged items, a claim must be filed by the customer with the shipping courier. Please provide us with the claim number.
After your purchase, the product is subject to the brand's warranty policy. These policies may be found on the original suppliers/manufacturers' website or by contacting them. The warranty time lengths are also listed on the product page on our website. If your product needs to be replaced or repaired, we will be on your side to help you get the best after-care of the brand you bought.
Once your return is received and inspected, we will send you an email to notify you about your refund.
If you are approved, your refund will be processed and you will be sent a confirmation. At this point, we do not have any control over the speed of the refund so please be patient. The bank or payment processing service may take up to 7 business days to transfer the funds back into your account.
To receive your refund for returning a product that you were not satisfied with, send us a copy of the shipping receipt and we will reimburse you via PayPal.
International shipments: If we ship your light to your country and you fail to communicate with the shipping company to arrange receipt of your package, the shipping company will destroy your package and you will not be refunded from us. Also, we will not take the item back or reimburse you for the cost of the item or shipping.
We appreciate you for shopping with us and if you have questions, reach out to us. We are happy to assist you.