Have a peace of mind that we will work with you to resolve any issues and replace you product(s) or refund your purchase within the terms of this policy.
*Please understand that COVID-19 is delaying shipments but rest assured we are trying to get them to you as soon as possible. Thanks for understanding.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item(s) are on backorder or unavailable, we will notify you via e-mail. If your item(s) are available, we will process the charges and submit the order for shipment.
The shipping time varies depending on the brand. You can check the estimated lead time on the product pages. When the products have been shipped out and as soon as the tracking number is available, We will send you tracking information to the e-mail address you provided when checking out. If you do not receive tracking information from us, send us an email at email@example.com and we will be happy to look into it for you.
*Ensure to put the correct shipping address. Top Grow Light is not responsible for unsuccessful deliveries due to incorrect shipping address.